- What is the CPanel?
The CPanel is an end user account manager where you can administer and make changes to your account. You can create email accounts, mailing lists etc in the cpanel.

- How do I access the CPanel? or you can use the ip address in your Welcome EMail (http://ip:2082/)
You will be prompted to enter your username and password before you log in.

- What is the MAIL Menu?
The mail menu allows you to admin your E-Mail accounts/tools. In this section you can create POP accounts, forwarders, mailing lists and set a default account. You can also use this to block an email address.

- What is the ACCOUNT section?
The account section gives you the option to change the main account password, set up sub domains (if you plan allows this) and to create error pages. It also allows you to administer your FTP accounts and if your plan allows create extra accounts.

- What is the ACCESS Menu?
The ACCESS menu gives you many options. Here you can download a backup of your site or download your raw apache access log. You can also Password Protect certain directories or edit your pages in a file manager.

- What is the ADVANCED Menu?
The ACCOUNT menu allows you to create your own mySQL databases. You can also access and edit CRON JOBS which you wish to run.

- What is the TOOLS menu?
The TOOLS menu has many features. You can view your Graphical Web Stats here or check ANALOG stats. You can also check the error log, which can help in identifying errors in CGI scripts. Also in this menu are the canned cgi scripts. These are scripts which you can automatically installed into your account and run with no configuration. The Chat Room and Search Engine Submitter is also in this menu.

- How can I access Web Mail?
You can access Web Mail at
If it is your main account, the username is your main account username and main password.
If it is an extra POP account, the username is your email address ( and the email account password.
We currently use NeoMail as our WebMail System.

- Where can I find more information on the Mailing List?
We have installed MailMan for clients to use with their accounts. More information can be found at their website located at

- What are the Error Pages listed in the CPanel?
The error pages are pages that will show up if an incorrect request by a web page viewer has been made. If you create a 404 error page, then users will see this page if they try to go to a page which does not exist on your site.

400 - Bad Request
401 - Authorization Required
403 - Forbidden
404 - Page Not Found
500 - Internal Server Error

- What is the Raw Access Log?
The Raw Access Log allows you to download your Apache Log File in .gz format. This will allow you to see all access entries to your page. Access Logs are cleared once a month normally.

- What is the Web Protect feature?
The Web protect feature allows you to easily password protect a folder in your account. With this feature you can add/delete users. The users will be prompted to enter a username and password before they are allowed access to a certain folder.
This uses the Apache .htaccess and .htpasswd method.

- What is the Cron Tab feature?
The Cron Tab feature give you Web Access to the Cron program. The cron program will run a script every time you specify it to run.
For example:
For example, 0 * * * * would mean every sunday and 0 0 * * * would mean at midnight.
NOTE: We do not allow Cron Jobs every minute.


- Can I change the MX records on my account?
Yes, we will change MX records at no cost.
NOTE: Once MX records are changed another email server will handle your email. You will no longer be able to send email and receive it on our servers. If you have problems with email after the records are changed you should contact the site handling your email first as we are no longer in control of the email servers handling you.Changing the MX record may use some problem to CGI programs use SendMail and MailFrom parameters
After changing the MX record we will never support Mail problems!

- What is my SMTP server?
Your SMTP server is or you can use the IP address listed in your welcome email.

- What is my POP server?
Your POP server is or you can use the IP address listed in your welcome email.

I am unable to send E-mail
In order to send email through our servers you must authorize yourself to do so. To do this you must checking incoming email first. If you are using Outlook or Outlook Express you can go to Tools > Accounts... > Mail (tab at the top of the new window > Double click on the email account you set up > Click on Servers (tab at the top of the new window) > put a check in the box that says "My server requires authentication.
If this does not work it is possible that your ISP is blocking outside email servers so that you must use their outgoing email servers. This is done by the ISP in an error to block SPAM. MindSpring and AT&T are known to be some ISPs which do this. If your ISP does block outgoing email servers you can use the Web Mail feature in your cpanel to send/receive email.

- How do I add E-Mail accounts?
You can create email accounts through your control panel. To get to your control panel connect to and go to the mail section. In that section there is a function called add/remove accounts. Use this function to create new POP3 accounts.

I forgot a password to an E-mail account.
If you forgot a password to a regular E-mail account you can log into your control panel at and go to the Mail Section. In that section go to Add/Remove accounts. There is a feature to change the password on the email account.

- What E-Mail program should I use?
As long as your E-Mail program supports POP3 it should work with our system. If using Windows, we suggest Outlook or Outlook Express.

- What is your policy on SPAM? does not allow customers to send out UCE or SPAM. We have a zero tolerance policy on SPAM. If you have received SPAM or UCE from a SpliceHOST mail server, please forward to .

- What is the default E-Mail account?
The default email account, or catch-all accounts, is the E-Mail account which all email to your domain name will route to unless there is a previously created E-Mail account. By default the account is set to your default username. This can be changed in the Control Panel.

- I am unable to use Netscape for Email.
If you are using netscape as your email client there is one change you must make in your username. Most email usernames are in the form of However, if you are using netscape you need to change this to


- What is the path to PERL?

- What is the path to SENDMAIL?

- What is the path to DATE?

- What is the path of my files?
Web read-able files are in

- What is the path to PYTHON?


- What is MySQL?
MySQL is the most popular Open Source SQL Database system. A database is a structured collection of data. MySQL allows you to quickly access, edit add to the database.

- How do I create a new database?
You can create new databases in the SQL feature of the Cpanel located at This feature is under the Advanced Menu.
First, you must create the actual database. You just need to enter a name for the database such as users. The database will be created as yourusername_users.
Once done, you will need to create a username and password in the MySQL system. A username could be access. When created it will become yourusername_access.
Once done, you need to add the user into the database. This is the final step of creating a MySQL database.

- Can I install phpMyAdmin?
No, users are not allowed to install their own versions of phpMyAdmin. Instead, we offer this program through the CPanel for you to use. PhpMyAdmin is at the bottom of the SQL section in the CPanel.

- How can I backup my MySQL Database?
You can use PhpMyAdmin to dump the contexts of a database to a *.sql file. You can also use PhpMyAdmin to restore a database from a *.sql file.

- Where can I find more information on MySQL?
Official MySQL site:

- What is SSH?
Telnet/SSH is a protocol to access remote computers. With this protocol you are actually logged on as a user on the computer.
To access telnet you can type telnet:// in your browser to begin connecting.

- Should I choose SSH over telnet?
Our servers fully support SSH (Secure Shell) and should be taken advantage of. SSH is a secure way to access your shell account. SSH allows for a secure connection for your login and data transfer.

- Where can I get an SSH client?
You can get an SSH client from these following sites.

- What are some common commands?
ls or dir - list files
cd dirname - change directory
chmod XXX name - Chmod a file or directory
rm name - Remove file or empty folder
rm -r name - Remove folder with files in it
./filename.cgi - debug cgi script


- What is a sub domain and how does it work?
An example of a sub domain is
When you create a sub domain with us would point to the stock folder in your public_html directory. These are not forwarders, but true apache sub domains.

- How can I enabled sub domains?
If you plan not allows for sub domains you must have them manually enabled. To do so you should support team to request this. Include your domain name and your username.

- WWW does not work with my sub domain, why?
When you create a sub domain you can only access it at You can not access it at


- Can I accept CC's online with no Merchant Account?
Yes, you can accept CC's online with out a merchant account or a secure server. There are third party billing companies, which will accept CC's over their own servers. These companies will take a portion of each transaction.
If you are making $500 a month or less, then a third party billing company would be good for you.

IBILL has been around for a long time. They take 15% of each transaction maximum. However, IBILL support repeat billing (good for customers you change month to month). IBILL can also be used for non-tangible transactions.

CCNOW takes only 9% per transaction. However, CCNOW can only be used for tangible items which are shipped to the customer.

In order to streamline our accounting procedures and keep costs down SpliceHOST has chosed as our authorized retailer; you may use MasterCard, Visa, Discover and American Express ONLY.


- Do you handle international orders/domains ? .
Yes. We currently host domains for customers worldwide and can host any valid domain name extension.

- Is the New Domain registered with my Name ?
Yes the New domain will be registered with the clients' name and info. .

- Will there be any Pop up or Banners located in my webfiles ?
There will be no kind of banners found in the Clients' account .

- What kind of payments do you accept ?
We accept all the Major Credit Cards only, In some cases we may accept money orders/transfer via Western-Union, we dont accept checks or money orders

- Can I add any extra features for a fee?
YES, we can install any software or Perl module needed for your accounts, but we need to review it first. usually this doesn't cost any extra fees.

- Can I upgrade and add any extra option(s) later ? .
Yes. this is our concept in work, whenever you need something you can add it immediately.

- Is there any fee to transfer my domain to you ?
No fee for transfering your existing domain.

- Does the subdomain have its own FTP and Emails ? .
YES, this is a unique option, each subdomain can be placed in a folder in the main account, has its private FTP .

- Can I set the subdomains and their FTP from my controlPanel? .
YES, you will never wait for our team to do this!

- Do you have a SMTP server ? .
Yes, we also support SENDMAIL programs for your scripts and have a ready to use webmail program through the Control Panel.

- What are the Operating System and Server Software you use ?
Linux RedHat 7.2, and we install the latest versions of Apache and Linux as soon as they are released .

- Can I point additional domains to the same main page as my current domain? .
You can add and forward domains to the same home page or any folder, fee in details page

- How long does it take to set-up a new account?

Currently it takes from few minutes to 4 hours after you complete the submission.

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